--- title: "Auto Service, Oil Change & Car Maintenance near Naperville" source_url: "https://www.castlehyundaidownersgrove.com/service/" page_path: "/service" page_type: "service" crawled_at: "2026-07-29T04:44:56.126Z" content_changed_at: "2026-07-29T04:38:45.973Z" content_unchanged_days: 0 observed_days: 2 sitemap_lastmod: "2026-07-28T12:11:29.000Z" --- # Auto Service, Oil Change & Car Maintenance near Naperville From oil changes to tire rotations, the service experts at Castle Hyundai Downers Grove have the know-how to properly care for every make and model. Click for more information. # Expert Service Whether your Hyundai is in need of repair or it's simply time for your next scheduled maintenance, our expert team of service professionals will take care of everything and get you back on the road in no time. ### Factory-trained technicians Our certified technicians are experts on maintaining your Hyundai to factory standards, and are highly trained to diagnose and repair any issues to get it running like new again. ### Genuine OEM parts From brake pads and discs to suspension components and more, our Genuine OEM Hyundai parts ensure both a perfect fit and long-lasting performance. ### State-of-the-art equipment Our service center features state-of-the-art equipment and diagnostic tools, so you can be confident that the job will be done right the first time. ### Exceptional service We pride ourselves on providing exceptional service 100% of the time. We know that your car is your livelihood, so we want to get you back on the road with your Hyundai running its best. ## Service Tools #### Schedule a Service Make an appointment #### Service Specials See what's new #### Ask a Tech Send us a message #### Parts Department Find parts #### Safety Recalls View recalls #### Owners Assurance Our promise ## Service Specials ## Hyundai Battery $10.00 OFF Specifically engineered for your Hyundai.* - Superior reliability - Peak performance - Ultimate peace of mind *Valid at our Parts Department only. Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. Valid only at Castle Hyundai Downers Grove. - Coupon expires 09/26/2026 *Expires: 09/26/2026* - [Contact Us](https://www.castlehyundaidownersgrove.com/contact-us/) - [Schedule Service](https://www.castlehyundaidownersgrove.com/schedule-service/) **Castle Hyundai Downers Grove** 1866 Ogden Avenue, Downers Grove, IL 60515 Service: 708-455-2629 ### Hyundai Battery Expires: September 26, 2026 ## Brake Special Starting at $379.00 - Replace front or rear brake pads and resurface front or rear rotors* - Inspect discs, calipers, brake lines, hoses, master cylinder and wheel cylinders *Rotor replacement, master cylinder, wheel cylinder and caliper repair or replacement extra (if needed). Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. Valid only at Castle Hyundai Downers Grove. - Coupon expires 09/26/2026 ### Brake Special ## Hyundai In-Cabin Air Filter $5.00 OFF Regular changes of your in-cabin air filter help provide relief from: - Dust - Dander - Pollen - Other allergens Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. Valid only at Castle Hyundai Downers Grove. - Coupon expires 09/26/2026 ### Hyundai In-Cabin Air Filter ## Cooling System Special $249.95 - Check & drain cooling system - Pressure test system & refill with up to one gallon of coolant - Check all fluids, wiper blades & drive belts ### Cooling System Special ## Oil & Filter Change $79.95 - Replace engine oil per specifications (up to 5 quarts)* - Install a Hyundai oil filter - Check/adjust vital fluids - FREE multi-point inspection *Synthetic oil extra. Check the engine oil regularly between recommended oil changes. The engine oil and filter should be changed at the intervals specified in the maintenance schedule. Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. Valid only at Castle Hyundai Downers Grove. - Coupon expires 09/26/2026 ### Oil & Filter Change ### Our facilities and amenities With comfortable seating, free Wi-Fi, abundant coffee and plenty of snacks, we make waiting for your vehicle a relaxing experience. And for your ultimate convenience, our restrooms are always clean and sanitary. ### Expert staff and technicians From our friendly and knowledgeable staff to our certified technicians who are the experts on maintaining and repairing your Hyundai, our Service Center is 100% dedicated to keeping your vehicle running like new. # Hyundai Service Tips & Videos ### Vehicle maintenance From oil changes to rotating your tires, staying on top of factory-recommended maintenance will keep your Hyundai running its best. ### Complimentary care Enjoy 3 years of complimentary maintenance at your local Hyundai dealer on any new 2020-2025 Hyundai model year. ### Educational content The more you know about your Hyundai, the more enjoyment you'll get out of ownership and the more prepared you'll be in an emergency. ### Memory reset Ensure that you maintain an optimal driving position at all times by knowing how to use and reset the driver's seat memory. ### Customer Reviews --- # Castle Hyundai Downers Grove DealerRater Jul 28, 2026 We traveled from Iowa to purchase a Rivian R1T. We are very happy with the truck and JP was terrific to work with. As we were assigned to a new finance person that had never processed an Iowa buyer, this process took a lot longer than it should have. We were on a tight schedule to return home and in fact this caused us to late returning for a prior commitment. Overall, it was a positive experience and we would recommend Castle Hyundai. DealerRater Jun 9, 2026 Love my Sonata - the price - the staff - service - parts - do not know what else to say DealerRater May 22, 2026 Good buying experience. I will consider them for my next car. My salesman Allen was very helpful. Roy did a great job with the paperwork DealerRater May 20, 2026 Great experience with Castle Hyundai Downers Grove. Form email inquiry to signing documents. Quick, proffesional, straight to the point. DealerRater May 10, 2026 Great and fast service!! Castle always takes great care of me and I will be a forever customer! Thank you Castle team! DealerRater Apr 25, 2026 The service department was very courteous and knowledgeable. My concerns were answered with timely responses and good direction as to what services they may have to undertake to rectify vehicle issues. Overall this dealership receives an A+ for outstanding customer care. DealerRater Apr 24, 2026 I had a pleasant car buying experience at Castle Hyundai. Everyone I dealt with was nice and knowledgeable. I would recommend them to my family and friends. DealerRater Apr 14, 2026 I was not able to receive the mats that were supposed to be included at the time of purchase for several weeks due to the salesperson leaving. However, with Patrick's help, I was able to receive them right away. I really appreciated how quickly the initial inconvenience was resolved. DealerRater Mar 12, 2026 Professional, treated with respect, friendly, reasonable, excellent service! Ask for Assria Nisar. He was the BEST! DealerRater Feb 12, 2026 I had a overall great experience at this dealership. I originally bought my car at a different dealership, but since have moved so this is now closest to me. I came in because my heat was broken, and brought it in without an appointment on a busy day. They couldn't service it that day - so they immediately got back to me on the following Monday with a loaner and the parts that were covered by warranty. Definitely will bring my car back here for future needs! DealerRater Feb 11, 2026 I cannot say enough great things about my experience working with Nizar Assria. From start to finish, he was absolutely exceptional. Car buying can sometimes feel transactional or pressured, but Nizar completely changed that narrative. He was professional, transparent, and incredibly responsive throughout the entire process. Every question I had was answered quickly and clearly, and his follow up was second to none. I never felt like I was chasing information or left in the dark. Most importantly, he made sure the deal was fair. There were no games, no surprises, and no last minute curveballs. Everything was laid out ... Read More ## DealerRater - Feb 11, 2026 I cannot say enough great things about my experience working with Nizar Assria. From start to finish, he was absolutely exceptional. Car buying can sometimes feel transactional or pressured, but Nizar completely changed that narrative. He was professional, transparent, and incredibly responsive throughout the entire process. Every question I had was answered quickly and clearly, and his follow up was second to none. I never felt like I was chasing information or left in the dark. Most importantly, he made sure the deal was fair. There were no games, no surprises, and no last minute curveballs. Everything was laid out clearly and handled with integrity. That level of transparency builds trust, and Nizar earned it. He was also extremely accommodating with scheduling and logistics. He respected my time, stayed organized, and made what can be a complicated process feel smooth and efficient. It was obvious he genuinely cared about getting the right deal done, not just making a sale. If you are in the market for a vehicle and want someone who communicates well, follows through, treats you fairly, and operates at a high professional level, I would recommend Nizar without hesitation. This was easily one of the best car buying experiences I have had. Five stars across the board. DealerRater Feb 2, 2026 I went to drop my car off for a scheduled appointment this morning which I had a loaner scheduled for. Eric was extremely aggressive about giving the loaner and got in my face and yelled at me that I don't know how to listen. DealerRater Jan 30, 2026 Joe Stach went out of his way to make the experience stress-free, including helping with trade-in details and following up after. He answered all of our questions and made sure we felt confident during this process. DealerRater Jan 24, 2026 Great Service Department,quality work at a fair price, done right the first time. The manager Chris, takes a personal interest in the satisfaction of Castle Customers. I have purchased over the years 13 cars from this dealer and will purchase my next one from Castle Hyundai. DealerRater Jan 16, 2026 Worst service department I have ever been to. Took my car for an hour and a half and could not find the problem. They told me not to worry because my car has roadside assistance and if it breaks down they will tow it for free to the nearest dealership. Very poorly run business! Eric my service adviser could not have cared less what was wrong with the car and was put out that I asked questions related to how they arrived at their findings. GO ANYWHERE BUT CASTLE HYUNDAI! DealerRater Jan 12, 2026 Awful communication and explanation of services and just useless in my opinion! Go to a different place for service and a car. DealerRater Nov 20, 2025 Everything was fantastic from start to taking possession of my NEW Hyundai. Marcos Vazquez and Mike the best. Helpful in answering the questions I had. Many, for sure. Castle Hyundai, STELLAR! Thomas Heffernan DealerRater Nov 5, 2025 It 1 1/2 Hours to finish my oil change. That was t J e shortest time ever. Thank you. DealerRater Oct 22, 2025 K.Van Rooyen was very helpful and concerned Maybe my 3rd time to service at this dealer and happy with service DealerRater Oct 7, 2025 Everyone was friendly, Rick was great to deal with. Dealership was very clean. Definitely recommend buying from them if you're in the market. DealerRater Sep 30, 2025 The service and parts department has been very good to work with I have bought 4 cars over the years from them and the service department has been excellent DealerRater Sep 21, 2025 Received the best service and experience ever at a dealership. Nizar helped me out tremendously and I'm grateful for that. Gilber, the finance manager was also very helpful in helping us decide which warranty package to go with and made the final steps easy. I left feeling good and confident about my decision thanks to Nizar and Gilber! Thank you! DealerRater Sep 5, 2025 Nizar was awesome with the deal. No xx, straight forward. Helped my daughter through the process of buying the car. Assisted us with the pick up seeing the car is being shipped. Because of my experience with Nizar, I will send people his way, and to your dealership. DealerRater Aug 11, 2025 This was a great dealership. Everything was a positive experience. I would recommend very highly. DealerRater Jul 31, 2025 I had a great buying experience at Castle Downers Grove. Completely hassle FREE! I drove 90 minutes from NW Indiana to buy my Palisade from them. Mike, Kiwon, Nizar, they were all fantastic to deal with. Knowledge, professionalism, and efficiency all lead to a positive buying experience. This is the way Car buying should be. Cary Brooks Valparaiso, Indiana DealerRater Jul 19, 2025 Knowledgeable and caring showroom representative answering all my questions and directing me to the vehicle that fit my needs and price range. Many colors and options available along with all the models. With add on protection for a long lasting vehicle. Outstanding sales performance!!! DealerRater Jun 24, 2025 Great experience, Nizar was awesome, fully transparent and a perfect gentleman, worked out a deal in less than 20 minutes. Great sales representative and a great dealership. DealerRater Jun 17, 2025 Nizar is very knowledgeable, professional and trustworthy. Castle is very luvmcy to have them on their team. DealerRater Jun 13, 2025 I was really looking to buy a Genesis but Consumer Reports gave the new Santa Fe a review I couldn't pass up without looking at one. My wife and I stopped at Castle Hyundai on our way to Castle Genesis and were greeted by Nizar. It was an easy meeting with no pressure; Nizar let us drive a new Santa Fe Hybrid demo by ourselves and I think we were sold; we did visit the Genesis location after returning the demo and were surprised to find out that a comparable Genesis would put us in a GV80 for a ... Read More ## DealerRater - Jun 13, 2025 I was really looking to buy a Genesis but Consumer Reports gave the new Santa Fe a review I couldn't pass up without looking at one. My wife and I stopped at Castle Hyundai on our way to Castle Genesis and were greeted by Nizar. It was an easy meeting with no pressure; Nizar let us drive a new Santa Fe Hybrid demo by ourselves and I think we were sold; we did visit the Genesis location after returning the demo and were surprised to find out that a comparable Genesis would put us in a GV80 for a lot more money so we went home to think about it. Nizar did make a friendly, no pressure call the next day looking for our thoughts on the Santa Fe so we went back to look more in-depth. Again, no pressure and our questions were answered. Fast forward a couple of days and a new, dark grey Santa Fe is in our garage for good now. We would HIGHLY recommend Nizar at Castle! DealerRater Jun 4, 2025 If you're looking for terrible customer service, Castle is the place for you! I usually give businesses the benefit of the doubt, but after multiple disappointing experiences, I feel compelled to share. 1) Lack of Basic Courtesy - During my first complimentary service visit, I was eight months pregnant. When my car was ready, I was simply handed my keys and told to find my vehicle "along the building out back." It was snowing and icy, and no one offered to bring the car around-even after seeing my condition. For any customer, this is poor service; for a visibly pregnant ... Read More ## DealerRater - Jun 4, 2025 If you're looking for terrible customer service, Castle is the place for you! I usually give businesses the benefit of the doubt, but after multiple disappointing experiences, I feel compelled to share. 1) Lack of Basic Courtesy - During my first complimentary service visit, I was eight months pregnant. When my car was ready, I was simply handed my keys and told to find my vehicle "along the building out back." It was snowing and icy, and no one offered to bring the car around-even after seeing my condition. For any customer, this is poor service; for a visibly pregnant woman, it's downright thoughtless. 2) Overstated Wait Times - My second service appointment (just an oil change) was quoted at two hours-a process that usually takes 45-60 minutes at most other dealerships. I waited in the lounge with my infant daughter, only to see my car sit idle in the service bay for over 45 minutes without any update. I eventually had to call a family member to pick us up. Appointments should be honored-not pushed behind walk-ins. 3) Inaccurate Information and Misleading Practices - Every service sticker placed on my vehicle had incorrect dates or mileage-one even said my next service was due in 2026. I had to call each time to verify when I was actually due. Worse, I was told to come in for service more often than necessary, using up all four complimentary service appointments prematurely. Not once was I informed that I only had four. This feels like a tactic to get customers in more often and start billing once the free services run out. In short, Castle has shown me a complete lack of customer consideration, organization, and transparency. I wouldn't recommend this dealership to anyone who values their time, trust, or basic respect. DealerRater May 31, 2025 I was actually shocked by the ease of doing business with this dealership. I have visited many dealerships and was dreading yet another frustrating experience. Not today! And yes I purchased a vehicle without an increase in blood pressure. Thank you DealerRater Apr 25, 2025 Best deals around and a friendly staff. My sales guy, Ron Skalski, was a pleasure to work with and made the transaction smooth and painless. He was very responsive to questions through email as well as through texts. I had one shot to get the exact trim and color I wanted and Ron made it happen. A+++++ Mark Krupa took care of the financing and was not pushy with add ons. I definitely appreciate that. Again, another smooth and painless process. DealerRater Mar 2, 2025 Keith got me in and out within an hour, even without an appointment. I am very satisfied with the service received here at Castle Hyundai, I will definitely be back! DealerRater Feb 27, 2025 I must say my entire communication and experience from start to finish was amazing. I believe it was my best experience ever buying a vehicle and we've bought many over the years. I would highly recommend Nizar and the dealership as a whole. Service advisor Daroeuth was friendly and professional. I walked in and he took care my appointment. He also provided a list of suggested service in my 2020 Elantra. I requested battery replacement and oil change. The jobs done on expected time. He took me to my car after the work is completed. I am recommend reaching out to him next time you are in the dealer for service. DealerRater Feb 15, 2025 Service agent was responsive to our questions and needs - provided a loaner car for us DealerRater Feb 14, 2025 Nizat is defenitly the best dealer, worked with my situation. Super helpful, would 100% recommend. Super professional and kind definitely check it out. DealerRater Feb 9, 2025 Thanks to all the personal Hyundai for taking care of my car Hyundai ELANTRA I'm very pleased for their attention and service DealerRater Feb 4, 2025 Dealer quoted me an OTD cash price on a New vehicle with 10 miles on it advertised on their website. No return calls when I asked to pick it up. Later salesman and sales manager tell me the car is really a DEMO, and try to upsell me to a more expensive model. DealerRater Jan 28, 2025 Would recommend to friend and family . Nizar was very professional and fast . Very nice guy DealerRater Jan 7, 2025 Fast and outstanding service, staff is very courteous and accommodating, top quality service all the time every time DealerRater Jan 5, 2025 Very good experience very helpful they help out helped testing drive the car and nice salesman alan DealerRater Dec 23, 2024 Excellent. Best car buying experience I ever had. Everything was laid out with no games. DealerRater Dec 12, 2024 Everything is automated and you never get any confirmation of you appointment. They bring you in and then give you a price. DealerRater Dec 10, 2024 Nizar is amazing. You need a car, call Nizar. Best experience we've ever had buying a car. Love Castle Hyundai. DealerRater Dec 4, 2024 After walking out undecided on what I wanted the sales manager came out to speak to me and assured me he would help me find my new car. He also helped my brother with his new car. He got us to work with Nizar who worked hard to earn our business. He got both my car and brothers car from other dealers. He called to see how was the new car, and really made the purchase smooth. I would definitely recommend this dealership and Nizar. DealerRater Dec 3, 2024 Great service department Chris Jones and his team are very helpful when it comes to customer service and keeping you informed about your vehicle. DealerRater Nov 28, 2024 Everyone was helpful and greeted me in a welcoming manner. Everything was handled smoothly with my purchase DealerRater Nov 14, 2024 Great service and great advisors! Castle Hyundai's employees were curious and efficient. Thank you Castle! DealerRater Nov 10, 2024 Keith is the best part of the dealership. He was so helpful in helping to get my car serviced and the continued work it still needs. DealerRater Nov 7, 2024 Is really good dealership good people I recommend them good service and good prices thank you DealerRater Oct 29, 2024 Great to deal with. Purchased 2 new cars. Matt was easy to talk to. Simple process. DealerRater Oct 21, 2024 Nizar made the car buying process easy and hassle-free! Great experience working with him. DealerRater Sep 19, 2024 I was informed about every detail of the car and answered every question. The salesman was very kind and knowledgeable in his trade and helpful in every step. DealerRater Aug 29, 2024 Always kind and ready to help and service. Nizar (salesman) and Keith (service) are great to deal with. Each time I come we're always treated with courtesy. DealerRater Aug 24, 2024 Great and seamless experience! Would highly recommend the salesman Nizar. The process was smooth and the service was top notch! DealerRater Aug 21, 2024 The repair center knocked the valve off my tire. Trying to get in for the 4th time, I think, to get the leak on my tire fixed. They screwed it up. When calling again, they tell me I can't get in for over a month! And maybe see another Genesis dealer. Why should someone else have to fix their screw up! Will never use a Castle dealership again! DealerRater Aug 17, 2024 TL;DR for my wall of text below: Service center used wrong oil, then doubled down and lied about it to my face. They also changed my Track Mode settings for no reason, making me suspect they had a bit of "fun" with the car before returning it. The tech who did the oil change on my car used the incorrect weight of oil, 0W-20 instead of 0W-30. Once I noticed this on the invoice, the service rep at the counter made a show of running off to the servicing area and came back assuring me they did ... Read More ## DealerRater - Aug 17, 2024 TL;DR for my wall of text below: Service center used wrong oil, then doubled down and lied about it to my face. They also changed my Track Mode settings for no reason, making me suspect they had a bit of "fun" with the car before returning it. The tech who did the oil change on my car used the incorrect weight of oil, 0W-20 instead of 0W-30. Once I noticed this on the invoice, the service rep at the counter made a show of running off to the servicing area and came back assuring me they did use 0W-30, but weren't able to key it in properly because it was a "new type of oil". Just a completely nonsensical excuse to try and get me out the door, and I wasn't about to waste any more time after waiting 2 hours for the service to finish. I went home, grabbed some 0W-30 Mobil 1 AFE, and changed the oil myself, making sure to fill a sample bottle when draining to ship out to AMSOIL labs for testing. Lo and behold, they confirmed the sample had 0W-20 viscosity. The way this panned out, it's obviously super unlikely my engine will end up damaged from it, but ONLY because I caught it and immediately remedied it myself. Hyundai specifies 0W-30 for this engine for good reason, and anything thinner WOULD eventually result in adverse effects. This experience has completely killed any possibility of me using a Hyundai dealership service center for maintenance, and also voided a huge selling point in Hyundai's vehicles for me, their 3 year complimentary maintenance - if the free maintenance can result in vehicle damage, what's even the point? Also, they played around with my N mode (track mode) settings. My N Custom 2 setting was set to full sport+ on everything when I got my car back. The car starts in Normal mode and going into, and changing any N mode settings requires several extra steps that are impossible to do on accident. DealerRater Mar 20, 2024 Eduardo Alvarez is amazing! Very smooth sales process, no surprises, car was purchased online (never saw the car in person) and everything was completed seamlessly! I received the car from my transporter and everything was exactly as expected and the car was in amazing condition (pre-owned). I recommend this dealership and Eduardo whole-heartedly - again, very easy, stress-free purchase! Eduardo is top-notch and I would recommend you see him if you want to make a purchase! DealerRater Mar 17, 2024 Ron Lubben was great. He was recommended to me by my sister. We now have 3 Hyundai's. Great place to buy a car. DealerRater Dec 2, 2023 I purchased a used 2016 BMW 750i on October 28, 2023 from Castle Hyundai, with Chang "Chase" Cho as the salesman. At the close of the deal, he assured me that the spare (second) key for the vehicle would be mailed to my home by the following Tuesday. Needless to say, the key has not been mailed to me. I have called and spoken to Mr Chang Cho on 5 different occasions on this matter. Each time he tells me some story about a "Manager" who he said would handle my request for the spare key. On two separate occasions, ... Read More ## DealerRater - Dec 2, 2023 I purchased a used 2016 BMW 750i on October 28, 2023 from Castle Hyundai, with Chang "Chase" Cho as the salesman. At the close of the deal, he assured me that the spare (second) key for the vehicle would be mailed to my home by the following Tuesday. Needless to say, the key has not been mailed to me. I have called and spoken to Mr Chang Cho on 5 different occasions on this matter. Each time he tells me some story about a "Manager" who he said would handle my request for the spare key. On two separate occasions, I asked Mr Cho if he could ne honest and admit that the key does not exist so I can proceed to get one from Bill Jacobs BMW in Naperville at my own expense, but he always claimed that it was not necessary since they (Castle Hyundai) would provide the spare key. Following my fifth call to Mr Cho today (Saturday December 2, 2023), he was still telling me stories about the key. At this point I am forced to escalate this matter because of the misleading information flowing from Mr Chang Cho. If he is the "face" of Castle Hyundai, then this dealership needs to re-evaluate its operations and the practices of its salesmen. Let me quickly add that I purchased a Lexus GS430 from this dealership in 2014 (while it was still operating as PUGI). The reputation of PUGI was not exemplary, just FYI. DealerRater Oct 5, 2023 Long time Pugi (Genesis) customer who will no longer visit Castle following the acquisition. I didn't think a company could tank so quickly after a change in ownership but somehow, Castle nailed it. Little background - I've purchased three cars over the years from Pugi. I always found their staff to be knowledgeable, low pressure in their approach but most importantly, they always placed a heavy emphasis on service. While that attitude still exists amongst some of the employees (Jordan Hernandez was fantastic as was Mike), it's obvious that they are grossly understaffed (likely upper management's ... Read More ## DealerRater - Oct 5, 2023 Long time Pugi (Genesis) customer who will no longer visit Castle following the acquisition. I didn't think a company could tank so quickly after a change in ownership but somehow, Castle nailed it. Little background - I've purchased three cars over the years from Pugi. I always found their staff to be knowledgeable, low pressure in their approach but most importantly, they always placed a heavy emphasis on service. While that attitude still exists amongst some of the employees (Jordan Hernandez was fantastic as was Mike), it's obvious that they are grossly understaffed (likely upper management's fault) and the acquisition was not handled well. They have less mechanics than they used to and that leads to longer wait times in getting in to see them. If you need an example, try making a last minute appointment. Mike, to his credit, got me in last minute but that was only because it was a repeat issue. But if you are buying a car, be aware that you'll likely need to find somewhere to service it. As I type this, I've been on hold, disconnected or directed to an incorrect or non-functioning voicemail 8 times over the past 20 minutes in attempt to get the status of my vehicle repair. The operator's located in another building and despite her being very friendly and helpful, she literally can't connect with anyone there (cashier, service associate or manager). With the acquisition by Castle, they also changed software platforms so they no longer have any of your maintenance history. Even though this was the third time they were addressing my same issue, they couldn't view what they did previously so I had to find all the receipts from prior visits so they could see the maintenance history. To their credit, they did cover the cost of the fix (as they should have) but Castle needs to take a hard look at what made Pugi successful and invest in their operation or I'll buy my 4th Hyundai elsewhere.